Refund & Return Policy
Refund & Return Policy
Not the right fit? You can return your trailer within 30 days of delivery for a refund or exchange.
Our return policy
We accept returns of both defective and non-defective trailers. If your trailer is not the right fit, you can request a return within 30 days of delivery for a full refund or an exchange, provided it is new, in its original, unused condition. There is no restocking fee.
Eligibility
To be eligible for a return, the trailer must:
- Be requested within 30 days of the delivery date.
- Be unused, with no signs of towing, loading or wear.
- Be unmodified, with all original parts, accessories, keys and documents included.
- Not be titled or registered in your name. If you have already registered the trailer, contact us first so we can advise on next steps.
How to start a return
- Contact usEmail Contact@cargotrailer.us with your order number and the reason for your return.
- Get approvalWe review your request and reply with return instructions and a return authorization within 1–2 business days.
- Ship it backSend the trailer back to the return address we provide, using a shipping or freight carrier. We can recommend carriers if you need help. Please do not send a trailer back without a return authorization. In-store returns are not available.
- Inspection and refundOnce the trailer is received and inspected, we process your refund or exchange.
Return shipping and fees
- Return shipping: the customer is responsible for arranging and paying for return shipping.
- Damaged, defective or incorrect trailer: contact us within 48 hours of delivery; these cases are handled under our damage and warranty terms below, at no cost to you.
- Restocking fee: none. We do not charge a restocking fee on returns.
Refunds
Approved refunds are processed to your original payment method within 5 days after the returned trailer is received and inspected. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
For orders paid with Afterpay, refunds are sent to Afterpay and applied to your installment plan according to Afterpay’s terms. Any payments you have already made are refunded to you by Afterpay.
Exchanges
If you would like a different size or model, let us know when you request your return. If the new trailer has a different price, we will refund or charge the difference.
Damaged on arrival
Please inspect your trailer on delivery. If it arrives damaged, take photos and contact us within 48 hours of delivery. We will arrange a repair, replacement or full refund at no cost to you.
Order cancellations
You can cancel your order free of charge at any time before it ships by contacting us. Once the trailer has shipped, the return policy above applies.
Warranty
Every Cargotrailer trailer is covered by a 2-year warranty against manufacturing defects and faulty parts, starting from the date of delivery. If anything we build fails to perform as it should, we will repair or replace it. The warranty does not cover normal wear and tear (such as tires, brake pads, bulbs and paint wear), damage from accidents, overloading beyond the trailer’s rated capacity, misuse, or unauthorized modifications. To make a warranty claim, email us with your order number, a description of the issue and photos.