This Privacy Policy explains how TARCHER LOWERY LLC, operating the store Cargotrailer at cargotrailer.us (“we”, “us”, “our”), collects, uses and protects your personal information. By using our website or placing an order, you agree to the practices described here.

Information we collect

Information you provide

• Contact and order details: name, email address, phone number, billing and shipping address.
• Account details: if you create an account, your login email and password (stored securely in encrypted form).
• Communications: messages you send us by email, phone or our contact form.

Payment information

Payments are handled by our payment providers (card processors, PayPal and Afterpay). We do not store your full card number or security code. We receive limited details such as the payment method type, the last four digits of your card and the transaction status.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, referring site and time spent on the site.
• Cookies and similar technologies: used to keep your cart, remember preferences, keep you signed in and understand how our site is used.

How we use your information

• To process, ship and deliver your order, and to send order and shipping updates.
• To provide customer support and respond to your questions.
• To handle returns, refunds and warranty claims.
• To detect and prevent fraud and keep our website secure.
• To improve our website, products and service.
• To send marketing emails, only where you have agreed. You can unsubscribe at any time using the link in any email.
• To comply with legal, tax and accounting obligations.

How we share your information

We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as needed:

• Payment processors (card processors, PayPal, Afterpay) to take payment.
• Shipping and freight carriers to deliver your trailer and arrange delivery times.
• Website hosting, e-commerce and email service providers that operate our store and communications.
• Analytics and advertising providers that help us understand site usage and show relevant ads.
• Authorities when required by law, or to protect our rights, customers or others.

Cookies

Essential cookies are needed for the cart and checkout to work. Analytics and advertising cookies help us improve the site and measure our marketing. You can block or delete cookies in your browser settings; some parts of the site may not work properly without essential cookies.

Data retention

We keep order records for as long as needed to fulfil your order, provide warranty support and meet legal, tax and accounting requirements. Other information is kept only as long as it is needed for the purposes above.

Data security

We use reasonable technical and organizational measures to protect your information, including encrypted (SSL/TLS) connections across our site. No method of transmission or storage is completely secure, but we work to protect your data and limit access to it.

Your rights and choices

Depending on your state of residence (for example, California, Virginia, Colorado or Connecticut), you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of marketing emails, targeted advertising, or the “sale” or “sharing” of personal information as defined by law.

To make a request, email Contact@cargotrailer.us. We may need to verify your identity before responding. We will not discriminate against you for exercising your privacy rights.

Children’s privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Third-party links

Our site may link to third-party websites, such as Afterpay or PayPal. Their privacy practices are governed by their own policies, and we encourage you to review them.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last changed. Significant changes will be posted on this page.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us: